Terms and Conditions
All items sold on this online store are handmade, leaving them all individually unique and no two items exactly the same. All items, even if purchasing two of the same, will look different due to the nature of how it’s made.
All wooden furniture and decor pieces can show a variance in colour and texture even within the same piece of furniture due to the inherent characteristics of natural timber.
Due to our ethos of using reclaimed timber and other materials, our dimensions can vary slightly larger or smaller than that specified on our website/ quote/invoice / or catalogue.
Our wooden furniture items are finished with a water-based sealer allowing them to be placed outside. We, however, do recommend the wood be re-treated annually. Furthermore, it needs to be noted that solid wood furniture tends to naturally move over time. That is natural expansion and contraction with hot and cold weather conditions.
Each colour finish may reveal natural imperfections in the timber such as small cracks, bumps, raised or indented fibers etc. This is not due to a flaw or poor workmanship, but rather the natural characteristics of solid wood.
Most of our furniture is made to order, and lead times can vary from a few days to a few weeks depending on the product.
All items are delivered to the customer’s home via a third party courier service selected by us. The delivery fee is determined in relation to either of the following;
- Delivery distance from our factory for all Western Cape orders,
- Volumetric or weight (whichever is greater) for all other areas outside of the Western Cape.
Delivery will be quoted for upon checkout after filling out your full delivery address.
A single delivery fee will be charged regardless of the number of items purchased in one transaction, subject to the maximum delivery space available within the delivery vehicle.
The customer must ensure that the furniture item/s will fit through entrances, doorways, lift shafts and stairwells, and that these routes are clear of obstructions for delivery. (Furniture measurements are available online or please check with us via email: firstname.lastname@example.org). If the furniture item/s needs to be carried above ground floor level, the customer must liaise with the couriers to do so. Goozberry will not be held responsible for any losses or damage incurred during delivery that may result due to non-compliance by the customer.
The courier will only deliver to the specified delivery address (as per the order documentation delivery instructions), and the authorised person to receive the delivery.
The courier will contact the customer to arrange delivery at a time convenient for the customer on any weekday between the hours of 8am and 5pm. No deliveries will be made during weekends or public holidays.
Should the item be damaged or the packaging not be in place, this must be indicated on the delivery document and the courier representative and the person receiving the item must both sign the delivery document to this effect. If the item is damaged it will be returned to Goozberry Headoffice for further inspection.
Goozberry cannot be held liable for any damages that are apparent at the time of acceptance of delivery that was not indicated on the delivery document by the customer.
The delivery fee is charged in respect of delivery by the courier to the front door only (of the ground floor). Should the customer request the courier to do so, the item/s will be placed in a room of their choice. Goozberry will not be liable for damages caused to the item/s within the customer’s residence as a result of such a placement within the residence.
Exchange and returns policy
Returns for manufacturing fault will be replaced or corrected at companies expense.
Returns for which there is no manufacturing fault can be replaced or refunded less transport fees and a 25% handling fee of the product price. Please note this excludes all custom designs, please see below.
Custom designs are not subject to refund.
Goozberry reserves the right for a company appointed or manufacturer representative to inspect the item before a refund, repair or replacement is considered. Photographs of the defect, to confirm the defect may be requested before the item is collected by the courier.